Staff Software Engineer, Backend

Remote - US

woman with cat on laptop

This role can be performed remotely anywhere within the United States.

The scale at which FullStory ingests, processes, and persists data makes our systems uniquely challenging to design and operate. Capture Pipeline services are responsible for processing hundreds of thousands of browser and mobile application event bundles every second and quickly transforming this data into easily-consumable information for machines and humans alike.

As a staff software engineer reporting to the Director of Engineering for the Capture Pipeline, you will be responsible for designing and developing the next generation Extraction pipeline for our captured session data to provide more meaningful signals and timely updates to consumers internally and externally. This data feeds both the product analytics features in our own application as well as data analytics and machine learning systems, where streaming accurate data as it is being captured can power further insights and interactivity for our customers.

In a typical day, you might:

  • Engineer distributed systems that operate at tens to hundreds of thousands of requests per second using Go, Kubernetes, and GCP.

  • Explore ideas about how to unlock new features through thoughtful architecture and framework designs.

  • Mentor engineers on the team with design review, pair programming, code reviews, and operations support.

  • Collaborate with technical leaders and product experts to promote the technical roadmap for Extraction services, and to support collaborative development efforts across the engineering organization.

  • Ensure the quality and reliability of FullStory's capture systems and session data across many services and downstream applications.

Here's what we're looking for:

  • Experience building scalable distributed systems and frameworks consumed by other engineers.

  • Experience participating in code reviews, design reviews, and pair architecting.

  • Experience coaching and mentoring other engineers.

  • Understanding the nuances of distributed architectures, and addressing capacity and performance challenges when dealing with data at scale.

The impact you will have in 6 months:

  • You will have delivered enhancements to our Extraction pipeline to improve performance, maintainability and efficiency, and have implemented new behavioral insights and value to downstream analytics consumers.

  • You will be an active code and design reviewer for the team and a go-to person for implementation questions.

The impact you will have in 12 months:

  • You will have led iterative projects to improve our Extraction pipeline to deliver immediate and actionable information to downstream analytics consumers.

  • You have defined the technical roadmap for Extraction systems and worked with stakeholders to prioritize feature, cost, and operational initiatives.

#LI-Remote #LI-ED1

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.

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