Resources
Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts
New Forrester Report: Product management tools are “tech you can no longer afford to ignore”
Forrester recently released a new report that examines vendors in the product management tools and tech market.
7 key product management metrics and KPIs (and how to improve them)
For SaaS product managers, defining and tracking key metrics is critical to guiding and adapting product development.
Increasing digital experience maturity: a guide for SaaS companies
In this post, we outline tactics SaaS companies can use to create a digital experience that can give them an edge over the competition.
12 trends for better digital customer experience in 2021
Here are the top 12 digital customer experience trends that digital professionals need to be aware of for 2021.
App frameworks: A story of transparency and time travel
How we created a "time machine" using Github to collect transparent metrics about our code.
Elevate your digital customer support experience with the Modern Support Stack
Best-in-class solutions across eight technology categories make up the Modern Customer Support Stack.
PandaDoc improves their product, boosts NPS, and debugs fast with FullStory
Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast.
Why you should optimize customer support for queue-based performance
Optimize your customer support organization and create happier support professionals, more loyal customers, and a better quality product.
Wherefore art thou, usability testing?
User testers for hire lack the intrinsic motivations of real, actual users. What if there was a better way?