What can elephants, milkshakes, and 4,000 fighter pilots teach us about SaaS product management?
When it comes to today’s digital tools and products, the always-online—and always-working—customer expects nothing less than perfection. What’s more, they expect it delivered at broadband speeds whenever and wherever they want.
As a SaaS product manager charged with creating products that exceed your customer’s expectations, you’ve got your work cut out for you.
In this short collection of stories, you’ll find insights and immediate applications to improve your product management process, including:
A framework for turning customer problems into product solutions
Why product teams are blind to the limitations of cross-team communication
How quantitative analysis can result in the “flaw of averages”