Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts
3 ways FullStory is indispensable in improving travel booking
Read how TST uses FullStory in their production process to help capture and understand when things go wrong.
Can you strike a balance between customer advocacy and product management?
Take a deeper look at the importance of customer advocacy and ways to think about striking a balance across different teams.
Building a customer support culture for management and growth
In a survey we strove to understand what skills support professionals want to learn and how they hope to help their careers.
Your users' desire paths pave the way to better digital experiences
Desire paths are more than shortcuts. They're opportunities created by users to improve products, design, and UX.
Zenstores puts FullStory to work for support, engagement, and conversion optimization
Using FullStory for support, app usage, and marketing funnels from Zenstores.
How thredUP increases engineer productivity through session capture and error tracking
ThredUP, a growing online thrift store, uses a combination of Rollbar and FullStory to solve A/B Testing mysteries, and do UI/UX research.
How to convince your product manager that a bug needs fixing
Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact and data.
FullStory boosts support team efficiency 57%
By adopting FullStory, a growing finance company significantly boosts support team efficiency and uses data to make product roadmap decisions.
Expert tip: How to proactively find and fix errors
With FullStory, you can see exactly what your customers see. Here's how to set up error message cataloging and improve your customer experience.