Resources

Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts

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Record and Playback vs. Session Replay—what's the difference?

Record and Playback and Session Replay sound similar but differ greatly. It's important to understand their uses, plus the benefits and trade-offs.

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Lessons from Google: How code reviews build company culture

What are code reviews, and why are they important to FullStory's culture? Learn how this tradition benefits employees and customers alike.

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The 7 causes of bad user experiences

What bad web design drives frustrating user experiences? Go to school on the 7 primary drivers of bad UX.

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Shopify improves their help center with Session Replay

Help centers are scary—users need answers that solve their problems quickly. Shopify improves the user experience by using FullStory and Optimizely.

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Search and segment FullStory sessions—Replay what matters most

Search and segment session recordings based on users, interactions, or events in FullStory to filter your analysis to the results that matter most.

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FullStory Helps Education Company Save Over 500 Hours of QA Work

Bug reproduction is time-consuming, and expensive. GenM is using FullStory session replay to reproduce bugs and fix them fast, saving time and money.

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Put a face to the problem: personalized video customer support

What if you could scale the personalized help from customer support? Wistia's CEO shares how to use video to take support solutions from one to many.

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How FullStory Drives Conversions for Car Insurance Company

Metromile uses FullStory session replay to understand complex UX flows as well as optimize conversions with A/B tests using Optimizely.

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9 amazing customer service stories to inspire you

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice.

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