Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts
Why you should optimize customer support for queue-based performance
Optimize your customer support organization and create happier support professionals, more loyal customers, and a better quality product.
The map is not the territory for digital product experiences
What do maps have to do with digital product analytics? With growing products and complex metrics to monitor, it's easy to lose sight.
How FullStory enhances Salesforce and deepens customer insights
FullStory works with Salesforce to support customers more efficiently and drive customer success through shared understanding. Find out how.
We got new investors! (Now, let's get back to work)
We just announced our Series C funding, led by Stripes, for $32 million. We're taking this moment to reflect and share more about our future.
Presenting the amazing analytics theater
The point of analysis is to turn complexity into actionable insights. What happens when "insights" in graphs and metrics signal insights with no use?
Could empathy be the secret to happier customers and higher profits?
Empathy is more than a feel-good word for connecting with others—it's the key to building digital products and experiences customers love.
Jane looks to FullStory to fashion a seamless online experience
How Jane's eCommerce team uses insights from FullStory to understand and improve the customer experience online. "It's critical."
3 steps to build bionics at your company
What's bionics at FullStory? It's deploying technology and efficient workflows to amplify the power of your workforce, leading to happier employees.
3 product management challenges for improving CX in 2019
Does your team want to improve customer experience in 2019? Use these three product management challenges to help identify areas for improvement.
14 great digital analytics tools on the market today
Review the top analytics tools on the market today and learn how they can be beneficial to your business.
The 15 top UI design tools to create great designs
We’ve compiled all the best UI design tools so you can create better designs. Learn the different types, why you need UI design tools, and how to choose the right one.
User retention metrics 101: The most important metrics to use
There are many ways execute of a user retention strategy, but it won't mean much unless you know which metrics to track.