Resources

TrueCar doubles down on customer-centricity, boosting engagement and increasing conversions with FullStory

Using FullStory to gather experience data, the TrueCar team was able to validate functionality and make a case for improvement.

Jumbo Interactive saves tens 
of thousands of dollars by identifying critical bug fixes using FullStory

Shoppers Drug Mart boosts registration rate and restructures its support flow using FullStory

With FullStory, Shoppers' support team can diagnose errors by viewing instant session recreations—and share sessions directly with dev teams.

Internet Retailing Expo

Infographic: 1600+ consumers speak out about online shopping habits

Learn what shoppers think about ecommerce versus in-person retail, and what companies can do to adapt.

LuckyVitamin leverages FullStory to break down data silos and reduce time to resolution by 20%

FullStory offers the LuckyVitamin team much-needed qualitative context to bugs and digital experience errors via Session Replay capabilities.

HBC's Saks Fifth Avenue innovates its digital shopping experience with FullStory

With FullStory's DXI platform, product owners can now diagnose and prioritize issues based on real-time shopper interactions.

What are rage clicks? How to identify and address them

Find out what rage clicks are and why these frustration signals can be an insightful tool to better your customer experience.

Why Digital Experience Intelligence works for retail teams

How leading online retailers use DXI to continuously optimize the digital customer experience.