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Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts

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Blog Post

PandaDoc improves their product, boosts NPS, and debugs fast with FullStory

Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast.

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Blog Post

Why you should optimize customer support for queue-based performance

Optimize your customer support organization and create happier support professionals, more loyal customers, and a better quality product.

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Blog Post

Wherefore art thou, usability testing?

User testers for hire lack the intrinsic motivations of real, actual users. What if there was a better way?

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Blog Post

Lessons from Google: How code reviews build company culture

What are code reviews, and why are they important to FullStory's culture? Learn how this tradition benefits employees and customers alike.

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Blog Post

Shopify improves their help center with Session Replay

Help centers are scary—users need answers that solve their problems quickly. Shopify improves the user experience by using FullStory and Optimizely.

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Blog Post

How Wistia’s growth team uses FullStory to run experiments

How Fullstory can help after you launch, to keep developing — with real, live feedback from actual customers.

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Blog Post

Can you strike a balance between customer advocacy and product management?

Take a deeper look at the importance of customer advocacy and ways to think about striking a balance across different teams.

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Blog Post

How to convince your product manager that a bug needs fixing

Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact  and data.

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An example of a website heatmap.
Deep Dive

What is a heatmap? How to create and analyze them

Website heatmaps are one of the quickest ways to visualize and analyze large datasets. Find out what heatmaps are, how they’re created, and how you can use them to make data-driven decisions.

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