Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts
PandaDoc improves their product, boosts NPS, and debugs fast with FullStory
Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast.
Why you should optimize customer support for queue-based performance
Optimize your customer support organization and create happier support professionals, more loyal customers, and a better quality product.
The guide to understanding user frustration online
Bad experiences drive customers away. Discover the main causes of online frustration and how to fix 'em.
Wherefore art thou, usability testing?
User testers for hire lack the intrinsic motivations of real, actual users. What if there was a better way?
Lessons from Google: How code reviews build company culture
What are code reviews, and why are they important to FullStory's culture? Learn how this tradition benefits employees and customers alike.
Shopify improves their help center with Session Replay
Help centers are scary—users need answers that solve their problems quickly. Shopify improves the user experience by using FullStory and Optimizely.
How Wistia’s growth team uses FullStory to run experiments
How Fullstory can help after you launch, to keep developing — with real, live feedback from actual customers.
Can you strike a balance between customer advocacy and product management?
Take a deeper look at the importance of customer advocacy and ways to think about striking a balance across different teams.
What is a heatmap? How to create and analyze them
Website heatmaps are one of the quickest ways to visualize and analyze large datasets. Find out what heatmaps are, how they’re created, and how you can use them to make data-driven decisions.