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Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts

Customer Experience
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Blog Post

2 simple tips to speed up your website or ecommerce store

Performance affects bounce rates, cart values, SEO, and most importantly, Customer Experience. Improve performance with these 2 simple tips.

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Blog Post

3 ways web performance is critical for digital customer experience

When it comes to customer experience online, web performance is a critical for driving brand love, loyalty, and your business's bottom line.

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Blog Post

FullStory Helps Education Company Save Over 500 Hours of QA Work

Bug reproduction is time-consuming, and expensive. GenM is using FullStory session replay to reproduce bugs and fix them fast, saving time and money.

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Blog Post

9 amazing customer service stories to inspire you

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice.

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Blog Post

Zenstores puts FullStory to work for support, engagement, and conversion optimization

Using FullStory for support, app usage, and marketing funnels   from Zenstores.

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Blog Post

How to convince your product manager that a bug needs fixing

Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact  and data.

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An example of a website heatmap.
Deep Dive

What is a heatmap? How to create and analyze them

Website heatmaps are one of the quickest ways to visualize and analyze large datasets. Find out what heatmaps are, how they’re created, and how you can use them to make data-driven decisions.

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Customer Story

Sendoso provides specialized support and innovates 
new features with FullStory

When a user experiences a problem, the Sendoso team can watch their session in FullStory to understand if the problem is a bug or user error.

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A customer support representative smiling
Customer Story

Shoppers Drug Mart boosts registration rate and restructures its support flow using FullStory

With FullStory, Shoppers' support team can diagnose errors by viewing instant session recreations—and share sessions directly with dev teams.

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