Resources
Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts
9 amazing customer service stories to inspire you
One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice.
Zenstores puts FullStory to work for support, engagement, and conversion optimization
Using FullStory for support, app usage, and marketing funnels from Zenstores.
Zenstores puts FullStory to work for support, engagement, and conversion optimization
Using FullStory for support, app usage, and marketing funnels from Zenstores.
How to convince your product manager that a bug needs fixing
Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact and data.
How to convince your product manager that a bug needs fixing
Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact and data.
What is a heatmap? How to create and analyze them
Website heatmaps are one of the quickest ways to visualize and analyze large datasets. Find out what heatmaps are, how they’re created, and how you can use them to make data-driven decisions.
Shoppers Drug Mart boosts registration rate and restructures its support flow using FullStory
With FullStory, Shoppers' support team can diagnose errors by viewing instant session recreations—and share sessions directly with dev teams.
Jumbo Interactive saves tens of thousands of dollars by identifying critical bug fixes using FullStory
See how Jumbo Interactive identifies and resolves revenue-impacting bugs with Digital Experience Intelligence.
Sendoso provides specialized support and innovates new features with FullStory
When a user experiences a problem, the Sendoso team can watch their session in FullStory to understand if the problem is a bug or user error.