Resources

Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts

Customer Experience
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Blog Post

Striking a balance between product management and customer advocacy

Advocating for your customers' needs has its limits. How can Digital Experience Intelligence help product teams triage needs? Read more to find out.

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Blog Post

Why word-of-mouth matters more than ever to customer experience

FullStory helps you visualize customer interactions so you can understand and improve customer experience, one glowing review at a time.

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Blog Post

Ready, set, go: How to holiday-proof your digital experience strategy

Use this guide to ensure your ecommerce strategy is ready for an unprecedented holiday shopping season.

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Blog Post

5 quick ecommerce insights from retailX

Here are five lessons FullStory CMO Kirsten Newbold-Knipp learned from retailX 2021.

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Blog Post

5 user experience optimizations for the best holiday season ever

What can you do to ready your site or mobile app for the coming shopping frenzy? Learn actionable ways to optimize your user experience. 

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Blog Post

How to use empathy to create stronger customer journey maps

What is a customer journey map, how does it relate to product and marketing teams, and where can empathy help? Let's find out.

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Blog Post

Why teams need both DXI and Google Analytics

Why would a team would need DXI when they already have a fully-baked Google Analytics implementation? Read on to find out.

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Blog Post

How to improve digital customer experience with NPS surveys

Many product teams lean on Net Promoter Score (NPS) surveys for feedback. Learn how Digital Experience Intelligence can add context to these surveys.

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Blog Post

The digital experience intelligence features you need for complete DX data

Keep these pointers in mind as you evaluate digital experience intelligence solutions for your organization.

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