Resources

Tips, tutorials, guides, and product insights from Fullstory experts

Customer Experience
Filter by Industry
Filter by Type
A hand collecting data
Blog Post

User retention metrics 101: The most important metrics to use

There are many ways execute of a user retention strategy, but it won't mean much unless you know which metrics to track.

Read the post
Customer Story

Jacaranda Finance improves conversion rates by 20% with Fullstory

How Jacaranda, an Australia-based online loan service, improves the user experience, from application to customer support.

Read their story
User retention dashboard in the FullStory app
Deep Dive

User retention rate: How to calculate it & why it's critical

User retention rate is a valuable metric because it answers the question: When I acquire a new user, how often do they return?

Start learning
Report

Consumer survey: The industries that are nailing digital experiences (and which have room to grow)

Consumers rate their digital experiences for retail, grocery, finserv, healthcare, and utilities.

Read the report
Blog Post

How DailyPay uses Fullstory’s intelligence, integrations, and insights for better CX

Find out how 9 DailyPay teams are using DXI to transform their customer insights and feedback loops.

Read the post
Blog Post

How Endeavour Group uses Fullstory to amplify the omnichannel customer experience

A Q&A with CX Product Manager at Australia’s Endeavour Group on using Fullstory to map the omnichannel customer experience.

Read the post
Video

Finding the CX happiness factor with Endeavour Group

Learn about Endeavour Group's mission to create stellar customer experiences with DXI.

Watch the video
A dashboard in the FullStory app showing session replay metrics and rage clicks
Deep Dive

The definitive guide to session replay

Session replay reproduces your user's online experience. But how should you use it? And how can you learn from it?

Start learning
fs-dxi-travel-hospitality-og
Blog Post

Open mic: 5 must-read quotes about DX in travel and hospitality

Read why travel industry experts are focusing on Digital Experience Intelligence (DXI) to jet-propel teams into prosperity.

Read the post