Resources

Tips, tutorials, guides, and product insights from FullStory’s Digital Experience Intelligence experts

Customer Experience
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Blog Post

Why you should optimize customer support for queue-based performance

Optimize your customer support organization and create happier support professionals, more loyal customers, and a better quality product.

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Blog Post

Jane looks to FullStory to fashion a seamless online experience

How Jane's eCommerce team uses insights from FullStory to understand and improve the customer experience online. "It's critical."

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Blog Post

2 simple tips to speed up your website or ecommerce store

Performance affects bounce rates, cart values, SEO, and most importantly, Customer Experience. Improve performance with these 2 simple tips.

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Blog Post

3 ways web performance is critical for digital customer experience

When it comes to customer experience online, web performance is a critical for driving brand love, loyalty, and your business's bottom line.

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Blog Post

FullStory Helps Education Company Save Over 500 Hours of QA Work

Bug reproduction is time-consuming, and expensive. GenM is using FullStory session replay to reproduce bugs and fix them fast, saving time and money.

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Blog Post

9 amazing customer service stories to inspire you

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice.

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Blog Post

Zenstores puts FullStory to work for support, engagement, and conversion optimization

Using FullStory for support, app usage, and marketing funnels   from Zenstores.

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Blog Post

How to convince your product manager that a bug needs fixing

Customer support is at the front lines of bug identification, but going from front line knowledge to fixing bugs takes a blend of tact  and data.

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Deep Dive

The definitive guide to session replay

Session replay reproduces your user's online experience. But how should you use it? And how can you learn from it?

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