Senior Software Engineer

This role can be performed remotely anywhere within the United States.

As a Senior Software Engineer on our Enterprise Enablement team, you will report to the Senior Manager, Engineering and help Fullstory’s mission to create amazing online experiences for their customers by applying deep expertise in distributed systems and computer science to build an ambitiously high-scale and high-value platform..

In a typical day, you might:

• Engineer systems that operate at hundreds of thousands of requests per second.

• Collaborate with teammates to craft the strategy and execution for scaling Fullstory.

• Maintain and troubleshoot parts of Fullstory’s production environment.

• Provide assistance to other teams in order to build impressive capabilities.

• Enable enterprise workflows and features.

Here's what we're looking for:

• Expertise in oauth and SSO flows and best practices

• Experience with web systems at scale

• Experience in building enterprise grade solutions

• Experience in one or more of the following languages: Go, Python, Java, JavaScript, TypeScript (and have an ability to pick up new ones)

• Experience with the following or similar: gRPC, Kubernetes, Solr (document search databases), BigTable/Cassandra/DynamoDB, pub/sub and stream processing architectures

You might want to know what our stack looks like - here’s a glimpse:

• GCP-based; heavy use of Cloud Datastore, BigQuery, Bigtable

• Kubernetes (GKE), terraform, helm

• Services written in Go; gRPC for APIs; prometheus for monitoring

• React and Typescript on the frontend

• Java, ObjC, and Rust for our mobile stack

• Python and Jupyter for Data Science

• Monorepo for our code: we’re one big happy (in-sync!) family ;)

The impact you will have in 6 months:

• Contribute to the strategic planning of the product’s roadmap by providing technical insights, identifying upcoming trends or technologies that could impact the product, and proposing innovative solutions to meet future challenges.

• Mentor junior developers, helping them to improve their coding skills, understand best practices, and navigate complex software architecture. Your guidance will contribute to the growth of the team’s capabilities and promote a culture of learning and continuous improvement.

The impact you will have in 12 months:

• Successfully lead the development and launch of a key project, collaborating with cross-functional teams to deliver on time and within budget. This may involve innovating a solution to a long-standing problem or creating a new feature that significantly improves user experience.

• Drive operational improvements that significantly reduce system downtime, optimize cost, and improve service delivery to customers. This might involve enhancing monitoring, automating infrastructure management, or adopting best practices in DevOps.

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.