Understand every player journey and take action
Fullstory shows how players move through your gaming experience, helping you remove friction, deepen engagement, and flag risk fast.
87%
Reduction in time to resolution at Casumo
50%
Users affected by an issue Rank Group quickly diagnosed with Fullstory
10k+
Saved by finding and fixing bugs with Fullstory at Jumbo Interactive
Engage high-value players in real time.
Identify high-value moments as they unfold. Trigger alerts, deliver personalized rewards, or drive deeper engagement with gamified nudges, before players leave for a competitor.
Mitigate risk with real-time fraud signals.
Detect fraud, bad bots, and risky activity in real time. Use Fullstory to quickly flag unusual patterns, like account takeovers or bonus abuse, so your team can respond before damage is done.
Ensure responsible gaming compliance.
Spot at-risk behaviors early and trigger interventions, like live-chat outreach and CRM workflows, while keeping a clear audit trail to demonstrate compliance and player protection.
Game Lounge improves UX and moves faster with Fullstory
Fullstory empowered Game Lounge to pinpoint hidden friction and streamline UX testing, leading to faster, data-driven decisions and a significant reduction in frustration metrics.
Casumo enhances player experience and accelerates issue resolution
Casumo enhanced online gambling experiences using Fullstory’s insights to accelerate issue resolution and streamline key processes to boost player satisfaction.
Rank tackles time-sensitive issues and scores more conversions
Utilizing Fullstory, Rank quickly diagnosed and addressed browser-based promotion errors during a major sporting event, ensuring a seamless player experience and maximizing conversion potential.
Jumbo saves thousands by identifying critical bug
Jumbo Interactive leveraged Fullstory to quickly detect and fix critical bugs, improve user experience and boost conversion rates.
Additional resources
To continuously improve their customer experience, Gem.bet leverages Fullstory’s DX insights to make practical updates to their website.
Join Fullstory & Casumo to explore challenges and insights for improving user experiences in iGaming.
Use this interactive Maturity Matrix to find out where your org stands with behavioral data and AI maturity, then get personalized insights and resources.
Learn how to retain high-value iGaming players, reduce churn, and boost loyalty using behavioral data and personalized player experiences.
Learn how responsible gambling tools help digital teams identify risky behaviors and foster safer gambling experiences through real-time insights.
Discover how AI and behavioral data can boost customer loyalty through personalized experiences and proactive engagement strategies.
“identified a major bug”