Gambling & Entertainment

Unlock safer, more seamless gambling experiences

Harness behavioral data to optimize in-game experiences, reduce friction, and enhance player satisfaction. Identify and resolve pain points to effectively increase customer loyalty and drive higher ROI.

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87%

Reduction in time to resolution at Casumo

50%

Users affected by an issue Rank Group quickly diagnosed with Fullstory

$10k+

Saved by finding and fixing bugs with Fullstory at Jumbo Interactive

Casumo enhances player experience and accelerates issue resolution

Casumo enhanced gambling experiences by using Fullstory’s insights to accelerate issue resolution and streamline key processes to boost player satisfaction.

87% reduction in time to resolution
50% faster issue detection
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87% reduction in time to resolution
50% faster issue detection

MYOB increases privacy, while saving critical engineering time

Fullstory helped MYOB create a streamlined process to identify and resolve bugs swiftly while ensuring compliance with PII regulations

25% of engineering time saved
3teams utilizing Fullstory cross-functionally
25% of engineering time saved
3teams utilizing Fullstory cross-functionally

Jumbo saves thousands by identifying critical bug

Jumbo Interactive leveraged Fullstory to quickly detect and fix critical bugs, improve user experience and boost conversion rates.

3% increase in overall conversion rate
7+ business critical bugs identified
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3% increase in overall conversion rate
7+ business critical bugs identified
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Mitigate bugs

Troubleshoot bugs in real-time to resolve issues faster and avoid abandoned carts, directly boosting revenue and decreasing engineering time.

See how Jumbo quickly identified and resolved bugs →

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Target user-specific discounting

Get near real-time data on checkout sessions and turn user frustration into delight with timely, targeted offers and personalized discounts when issues arise.

See how Shoppers Drug Mart offset frustration with targeted discounts →

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Detect fraudulent activity

Leverage real-time analytics and session replay to help sports & gaming companies quickly identify and neutralize fraud, safeguarding both sensitive customer data and company revenue.

See how MYOB utilized session replay to surface issues faster →

Grow revenue

Grow revenue

Leverage Fullstory’s session replay to pinpoint and remove friction in the user journeys, reducing risk of interference with time sensitive gaming plays that could impact revenue.

Drive engagement

Drive engagement

Boost satisfaction and engagement with optimized site and app experiences powered by data-driven insights from Fullstory.

Build loyalty

Build loyalty

Address critical needs in real-time to foster trust and keep your players coming back for more.

5-star rating

“identified a major bug”

"Within weeks of the Fullstory code being installed, we identified a major bug... Our error monitoring tool never surfaced the issue, and even if it had, we would not have had the context or the total impact of users affected…”

Read the Jumbo Customer Story
5-star rating

“insights on errors”

“These dashboards not only help us ensure that our release was rolled out successfully, but also offer us insights on errors that might come up, or provide us with alerts on certain key metrics”

Read the Casumo Customer Story

Additional resources

5 ways Gem.bet uses Fullstory to improve their hyper-personalized e-gaming experience

To continuously improve their customer experience, Gem.bet leverages Fullstory’s DX insights to make practical updates to their website.

Read the blog

Create safer, more seamless gambling experiences

Schedule a demo to explore how Fullstory can work for your organization.

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Fullstory for SaaS

Gain a clear view of user behavior and optimize every interaction to drive growth and retention.

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Fullstory for Insurance & Banking

Craft seamless, secure user experiences that foster trust and drive retention.

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