trusted by thousands
next-generation digital experience insights
Understand your digital experience like never before.
Discover when, where, and why your customers struggle—costing you lost revenue. FullStory enables you to search, see, and understand your customer's journey by surfacing points of frustration, errors, and confusion so you can respond.Explore FullStory features
Watch only the sessions that matter.
FullStory helps you focus on what’s important. Search based on any combination of attributes and events, or jump right in with one of our pre-built segments.
- Filter sessions by User Attributes.
- Segment based on Engagement.
- Find sessions with signs of Frustration.
- Isolate by Source, Device, OS, or Location.
Save valuable time with on-demand bug reproduction.
Once we discovered the bug we were able to move quickly and fix it. We might have been pulling our hair out for weeks had we not thought to use FullStory.Dan DeMeyereVP Engineering, thredUP
Support customers without the back-and-forth.
Vague questions. Head-scratching requests. Sound familiar? With FullStory, replay your customers’ sessions and see their struggles instantly with every ticket filed. Your support agents can provide higher-quality answers in fewer touches, all without ever having to ask for a screenshot again.Provide the Best Support
Before, we had no idea how long it might take to locate an issue. Now, we know it will only take as long as the customer’s session took.Jerry HoopfereCommerce Project Manager, Moosejaw
Learn what to optimize with every visit.
With conversion rate optimization, every visit counts. Replay turns underperforming landing pages, abandoned carts, and bounce rates into learning opportunities.Optimize Conversions
Because we can watch their behavior in our software, we’re able to identify even small things we can change — and those small changes are what set us apart.Jeff VincentDirector, Product Management, Wistia