FullStory prioritizes data privacy and security.
Businesses use FullStory to create better digital experiences for their customers. That mission is our mission too, which is why we’ve built the pillars of privacy, trustworthiness, and responsibility into every aspect of our platform.
Customer privacy is worth protecting.
FullStory was uniquely designed to capture the structure of your pages—but not your customers’ content, unless you specifically allow it. And passwords, credit card numbers, and Social Security numbers are always blocked at the source, no matter what.Learn more
Security that exceeds enterprise standards.
An obsession with uptime—both ours and yours.
When it comes to performance, we stand by two simple declarations:
FullStory should always work. And when it doesn’t, as soon as we know, you’ll know.
Shared mission, shared responsibility.
There’s no other technology that allows you to understand your customer experience at the same level of scale—and the same degree of detail—as FullStory. That’s why we hold our customers to the same high standards we hold ourselves.
Wield your powers for good.
SaaS services that promise to boost revenue or increase conversions are a dime a dozen; our promise is to help you make your site or app genuinely better for users (and those other things will follow). So if you’re not using FullStory in a purely pro-user way, well, we might need to re-evaluate our relationship.Read our Acceptable Use Policy
Capture based on customer consent.
FullStory includes a robust suite of tools for managing personally identifiable data based on whether your users have consented to having their usage data uploaded to the cloud. With FullStory's FS.Consent API, it's possible to respect consent, even if you don't live in a region where this is mandated by law.Learn more