Fullstory Workforce
Fullstory WorkforceFind the work worth automating. Measure what changes.
See how work really happens in your approved browser apps, find the friction, and put AI where it can help.
Give your AI mandate a starting point
Find repeated browser work, validate an automation candidate, and give your implementation team a focused problem to solve. Then compare repeat entry and task time before and after the change.
Make the tools you bought more useful
See underused features and where browser friction gets in the way. Test a configuration, training or workflow change before you buy another tool, then check adoption again.
Give the next product decision better evidence
Building internal apps? See how they’re actually used and where people hit errors, then choose the product change worth testing.
From days to minutes
A Fortune 10 insurer used scoped Workforce capture to understand support workflows in Salesforce and investigate technical issues faster. Issues that once took days to troubleshoot could be resolved in minutes.
Fortune 10 insurer
From AI mandate to a change you can measure
Set the boundaries
Choose which supported browser apps are in scope, set masking for sensitive fields, and agree who can see the data. We analyze the work, not the workers.
Follow the evidence
Inspect captured sessions and AI findings to see where work repeats, waits or gets stuck across apps.
Test a better way
Validate one candidate: an agent, a configuration fix, training or a simpler step. Your team or implementation partner builds the change.
Compare what changed
Compare repeat entry, task time and exceptions before and after. Check business results against your own operational data.
Go deeper
AI pays off when it runs on real behavioral data, not assumptions. The barrier was never ambition, it was visibility into how work actually happens.
Brent Kinman breaks down why the employee productivity market is better at describing problems than diagnosing them, and why that's a problem.
Learn how a global insurer improved remote agent productivity and streamlined workflows with Fullstory Workforce, optimizing their operations and reducing ticket resolution times.
Turn your digital friction into your superpower.
Schedule a demo to see how your team actually uses internal tools to get work done.