Resources
Helpful articles, guides, knowledge base how-tos, and more.
Guides
General
FullStory Reviews
We love our product and are thrilled to hear when our customers love it, too. Below, find a few of our favorite reviews of FullStory.- Video Review, "Favorite UX Research Tool"
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"[FullStory] is my favorite tool for UX research and one of my favorite products, in general."
— Ran Segall, UX vlogger - A Review of FullStory—You Need This!
- "Whenever a bug gets reported, we save plenty of time trying to reverse engineer how the customer bumped in to this error."
— TreeStone Media - Wall of Love
- An assortment of quotes pulled from use-cases and users of FullStory.
Using Search
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Search is one of the most powerful, differentiating capabilities of FullStory, allowing you to "Google" your customer's experience online. While you can search for anything, look below for inspiration on how to get started. - Replay What Matters Most—Using Search and Segments
- The power of FullStory search and segments—how to get started.
- 5 FullStory searches you should be using
- New user behavior, bounce rates, form abandonment, failed searches, and web/app errors.
- 6 Searches for Tracking Marketing Campaigns in FullStory
- Analyze marketing objectives, conversions.
- 6 Custom Segments for SaaS-y FullStorians
- How to use FullStory Search for SaaS.
- 3 to Search On: Has Never, Is Not in the Last, Param Starts With
- Advanced searches to try in FullStory.
Page Insights & Click Maps
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Page Insights with Click Maps are FullStory's solution for visualizing aggregated clicks for any page—or screen state—on your site or app. A website heatmap built for the dynamic, modern web. - Using Click Maps to analyze user interactions
- How to run analysis on user interactions against specific elements on a page.
- Using Inspect Mode to drive FullStory search
- Toggle from Click Maps to Inspect Mode to grab the elements you need to build a search.
- What are Website Heatmaps?
- 4 major problems with website heatmapping tools and how FullStory solves them with Click Maps.
Game Film with FullStory
Pop a bag of popcorn, huddle around the FullStory TV and prepare to gain new insights into how your customers are using your product.
Let's Game FilmResources By Job
Customer Support
Frequently Asked Questions
General
- Will FullStory slow my site down?
- Does FullStory work with [my complex site]?
- What about Security?
- Do I have to tell my users their sessions are being recorded?
- All Security and Privacy Questions.
- How do you measure bounce rate with FullStory?
- What defines a session in FullStory?
- Why can't I see images and CSS in playback?
- Will old sessions still work after I change my website?
- More Answers to Common Questions