FullStory Resources

GDPR and FullStory

GDPR (General Data Protection Regulation) will soon be enforced. Learn about FullStory, personal data, consent, compliance, our Data Processing Agreement, and more....

Session Replay: The Swiss Army Knife for E-Commerce Survival

FullStory session replay can help you optimize the customer experience on your e-commerce website or app by showing you just what users are doing—or not....

The Guide to Data Export

When it comes to data about the customer experience online, no one captures more than FullStory. Using our Data Export offers the possibility of putting your customer data to work. Learn how....

The Definitive Guide to Session Replay

Session replay reproduces the user's online experience like it's video. Watch users navigate a website/app, down to mouse movements, clicks, taps & scrolls....

The Guide to Understanding Frustration Online

Bad user experiences drive customers away. Read how session replay tools can indirectly identify & solve frustration with Rage Clicks, Error Clicks, etc....

General

FullStory Reviews

We love our product and are thrilled to hear when our customers love it, too. Below, find a few of our favorite reviews of FullStory.
FullStory Review—1 Simple Shortcut for Understanding Your Customers: "I discovered this tool a couple of years ago and it quite literally changed the way I do product development."
—Joe Cotellese, Sharey
Video Review, "Favorite UX Research Tool": "[FullStory] is my favorite tool for UX research and one of my favorite products, in general."
— Ran Segall, UX vlogger
A Review of FullStory—You Need This!: "Whenever a bug gets reported, we save plenty of time trying to reverse engineer how the customer bumped in to this error."
— TreeStone Media
Wall of Love: An assortment of quotes pulled from use-cases and users of FullStory.

Using Search

Search is one of the most powerful, differentiating capabilities of FullStory, allowing you to "Google" your customer's experience online. While you can search for anything, look below for inspiration on how to get started.
Replay What Matters Most—Using Search and Segments: The power of FullStory search and segments—how to get started.
5 FullStory searches you should be using: New user behavior, bounce rates, form abandonment, failed searches, and web/app errors.
6 Searches for Tracking Marketing Campaigns in FullStory: Analyze marketing objectives, conversions.
6 Custom Segments for SaaS-y FullStorians: How to use FullStory Search for SaaS.
3 to Search On: Has Never, Is Not in the Last, Param Starts With: Advanced searches to try in FullStory.

Page Insights & Click Maps

Page Insights with Click Maps are FullStory's solution for visualizing aggregated clicks for any page—or screen state—on your site or app. A website heatmap built for the dynamic, modern web.
Using Click Maps to analyze user interactions: How to run analysis on user interactions against specific elements on a page.
Using Inspect Mode to drive FullStory search: Toggle from Click Maps to Inspect Mode to grab the elements you need to build a search.
What are Website Heatmaps?: 4 major problems with website heatmapping tools and how FullStory solves them with Click Maps.

Resources

GDPR and FullStory

Session Replay: The Swiss Army Knife for E-Commerce Survival

The Guide to Data Export

The Definitive Guide to Session Replay

The Guide to Understanding Frustration Online

The Marketer’s Guide to Customer Experience

FullStory Reviews

Using Search

Page Insights & Click Maps

Game Film with FullStory

Product Developers

General Support

Designers & UX

Customer Support

Marketers

Support Desk

General

Subscription, Plans, & Pricing

Technical Questions

General Data Protection Regulation (GDPR)