Resources / AI & Behavioral Data

How our support team pairs Fullstory session data with Claude skills to investigate Zendesk tickets and draft replies without switching tabs.

Some AI agents now disguise themselves as human shoppers. Here's why behavioral data still catches them, and why we think the hiding ends in 2027.

Digital experiences are evolving fast across every industry. See 2027 trends in 18.7B sessions.

In high-stakes experiences, friction can interrupt play. See 2027 trends in 18.7B sessions.

Hungry customers have little patience for digital friction. See 2027 trends in 18.7B sessions.

Travelers expect digital experiences to keep pace with their plans. See 2027 trends in 18.7B sessions.

The role software plays is changing, and so is how people use it. See 2027 trends in 18.7B sessions.

Digital financial experiences are harder to read. See 2027 trends in 18.7B sessions.

Shoppers are changing faster than retail teams can track. See 2027 trends in 18.7B sessions.