Session Replay

Understand the user experience behind every data point

Session Replay lets you see exactly what individual users see and do. Feel their pain so you can cure it, fast.

An example of session replay in the FullStory platform.

The most honest user feedback you’ll ever get

Gain empathy at scale

Gain empathy at scale

See the full scope and impact of a user experience problem—how many users are affected, and when and where issues are occurring.

Prove (or disprove) your hunches

Prove (or disprove) your hunches

Captured sessions instantly become data points you can trust and answers you can act on.

Make changes at the first sign of trouble

Make changes at the first sign of trouble

See the “why” behind every “what” so you can best understand where and how to resolve friction.

Understand the issues that impact key metrics

Understand the issues that impact key metrics

Drive adoption, engagement, growth, and retention by homing in on the digital experience issues that matter the most to your team.

Real users weigh in on FullStory’s Session Replay

“I love the ability FullStory Session Replay provides to truly understand where users experience issues in order to optimize experiences with qualitative and quantitative data.”

Validated G2 reviewer
A woman in a white shirt listens during a meeting.

Back every decision with real customer data

How a stream of actions shows up in FullStory's Session Replay feature.

Complete data for a complete understanding

Easy implementation and intuitive UI empowers your whole team to jump in right away. Tagless autocapture means you never have to worry about data points slipping through the cracks.

How site search looks in FullStory's Session Replay.

High-fi replay with zero site speed impact

See everything recreated in crystal-clear detail—without any lag or impact on site performance.

How data capture rules and settings look in FullStory.

Customize your privacy settings

Capture what you need, and mask what you don’t. Whether for a desktop or mobile experience, choose the privacy level that’s right for your organization, industry, and (of course) your users.

Viewing the console in Session Replay.

Go beyond product analytics

Data tells you there’s a problem. Session Replay shows you how to fix it. Don’t settle for just the metrics—see the behaviors behind them.

Thomas grabs their popcorn to increase conversions 94%

[FullStory] gives our co-workers a systematic way to propose evidence-based ideas for improvement."

Julian Gaviria headshot
Julian GaviriaDirector of User Experience, Thomas

Read how Thomas democratized insights with bi-weekly “game film reviews” of FullStory Session Replays.

Additional Resources

Product Tour

Tour FullStory

Explore key FullStory features like Dashboards, Journeys, Session Replay, and more on this guided tour.

Explore the tour
Deep Dive

The definitive guide to session replay

Session replay reproduces your user's online experience. But how should you use it? And how can you learn from it?

Read the deep dive
Video

Watch how Session Replay works in FullStory

Get a look at how Session Replay looks—and works—on FullStory's platform.

Watch the video