Session Replay

Understand the user experience behind every data point and browser tab

Session Replay lets you see exactly what individual users see and do across any number of tabs. Feel their pain so you can cure it, fast.

An example of session replay in the FullStory platform.

The most honest user feedback you’ll ever get

Gain empathy at scale

Gain empathy at scale

See the full scope and impact of a user experience problem—how many users are affected, and when and where issues are occurring, no matter if they’re browsing your site on one tab or 20.

Prove (or disprove) your hunches

Prove (or disprove) your hunches

Captured sessions instantly become data points you can trust and answers you can act on.

Make changes at the first sign of trouble

Make changes at the first sign of trouble

See the “why” behind every “what” so you can best understand where and how to resolve friction.

Understand the issues that impact key metrics

Understand the issues that impact key metrics

Drive adoption, engagement, growth, and retention by homing in on the digital experience issues that matter the most to your team.

Real users weigh in on FullStory’s Session Replay

G2 Highest User Adoption, Mid-Market, Spring 2023

“I love the ability FullStory Session Replay provides to truly understand where users experience issues in order to optimize experiences with qualitative and quantitative data.”

Validated G2 reviewer
A woman in a white shirt listens during a meeting.

Back every decision with real customer data

How a stream of actions shows up in FullStory's Session Replay feature.

Complete data for a complete understanding

Easy implementation and intuitive UI empowers your whole team to jump in right away. Tagless autocapture means you never have to worry about data points slipping through the cracks.

How site search looks in FullStory's Session Replay.

High-fi replay with zero site speed impact

See everything recreated in crystal-clear detail—without any lag or impact on site performance.

How data capture rules and settings look in FullStory.

Customize your privacy settings

Capture what you need, and mask what you don’t. Whether for a desktop or mobile experience, choose the privacy level that’s right for your organization, industry, and (of course) your users.

Viewing the console in Session Replay.

Go beyond product analytics

Data tells you there’s a problem. Session Replay shows you how to fix it. Don’t settle for just the metrics—see the behaviors behind them, including tabbed browsing.

Sendoso saves 104 hours a year for their support team

FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to the next level.”

Kelly Hoover headshot
Kelly HooverSenior Product Manager, Sendoso

Kelly Hoover Senior Product Manager, Sendoso

Additional Resources

Tour FullStory
Product Tour

Tour FullStory

Explore key FullStory features like Dashboards, Journeys, Session Replay, and more on this guided tour.

Explore the tour
The definitive guide to session replay
Deep Dive

The definitive guide to session replay

Session replay reproduces your user's online experience. But how should you use it? And how can you learn from it?

Read the deep dive
Watch how Session Replay works in FullStory

Watch how Session Replay works in FullStory

Get a look at how Session Replay looks—and works—on FullStory's platform.

Watch the video

Ready to get started?

Schedule a demo or learn more about FullStory’s product features.

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Funnels & Conversions

Quickly spot areas where your users are getting off track.

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Private by Default

Never risk collecting sensitive user data again.

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