Journey Maps

Build journeys your users want to follow

Connect journey map data to real user experiences with powerful Digital Experience Intelligence (DXI) tools that let you see every challenge and opportunity.

An example of a user journey map in the FullStory app.

Transform the way you test, measure, and iterate

Spot trends faster

Spot trends faster

Get clear, complete pictures of the common paths your customers take through your product thanks to proprietary machine learning technology.

Pinpoint success and friction

Pinpoint success and friction

Pair journey mapping with features like funnels, conversions, and segments to highlight what paths your super (and not-so-super) users are taking to set everyone up for success.

Get the “why" behind the “what”

Get the “why" behind the “what”

Watch user sessions to connect data analysis with real customer experience and understand the full reason why users are taking specific paths.

Real users weigh in on FullStory’s journey mapping

“We can see and analyze the user journeys and figure out what issues the users are facing while on the website.”

Validated G2 reviewer
A man in a sweater smiles during a business meeting.

Ensure all paths lead to user success

A user journey map showing $13.5K in lost revenue because of a checkout error.

Insights you can act on

Data insights are great, but they’re even better with the full context of FullStory’s DXI capabilities so next steps are crystal clear.

Setting up an 'ends with' customer journey map in the FullStory app.

Implementation without instrumentation

When you don’t rely on instrumentation, you can get started more quickly. Automatic and retroactive data capture means teams start seeing the data you need to make impactful changes right away.

A customer journey map highlighting a customer checkout flow.

Autocapture the unknown

Never let another data point slip through the cracks. Only the complete data picture can reveal every unknown issue and opportunity.

A customer journey showing user drop-off because of dead clicks and rage clicks.

Data you can trust

FullStory’s powerful data engine generates the most complete and reliable picture of the journeys your users are taking, and tracks key metrics over time.

Saks Fifth Avenue used a complete picture of the user journey to cater to customer expectations

Visibility into the customer journey allows us to quickly resolve issues and add more value to our digital experience."

Yi Cao, Senior Manager of Product Research, HBC Saks Fifth Avenue
Yi CaoSenior Manager of Product Research, HBC Saks Fifth Avenue

Additional Resources

Guide

An overview: customer journey mapping in FullStory

Transform DX data into insightful journey maps that reveal opportunities to perfect the user experience.

Download the paper
Video

How to build an empathy-based, data-backed customer journey map

Jennifer Pyron from brand performance agency Mighty & True on building a customer journey map.

Watch now
Blog

How to use empathy to create stronger customer journey maps

Customer journey maps answer questions about who the customer is, what jobs they get done with a product, and what pain points they experience. Answering these questions can go a long way in helping marketing, sales, product development, and support teams identify the ups and downs of customer experience.

Read the post