Revenue Operations Manager, Salesforce
Remote - US
This role can be performed remotely anywhere within the United States.
While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.
Our Revenue Operations (RevOps) team is charged with building and maintaining a world class go-to-market engine through a combination of software, process, and policy. Our Marketing, Sales, and Customer Experience teams rely on this mission-critical tech stack to serve our customers and monitor progress against our KPIs. This constantly evolving ecosystem of systems and processes must keep pace with FullStory’s rapid growth and best practices from across the industry.
As a Senior RevOps Manager, you will report to the Manager of Revenue Operations and will have the opportunity to help optimize our powerful revenue engine by leveraging your expertise in process, systems, and data. You will work closely with our sales team to be a trusted advisor and partner in supporting GTM strategies.
Partner with Marketing, Sales and Customer Experience leadership to identify process optimization opportunities and collaborate to implement and support training and change management efforts required to roll-out new initiatives
Leverage analytics and work cross-functionally to implement improvements to drive revenue, such as go-to-market strategies, tactics to streamline the customer lifecycle, and potential sales process improvements
Build and manage CPQ quote and contract creation. Optimize existing CPQ setup and evaluate ways to improve based on sales strategy and business needs
Develop advanced knowledge of in-house data sources and systems, and become adept at quickly extracting and analyzing data from these sources
Employ data to track program efficacy across the customer journey and provide visibility into metrics that leadership can use to drive informed decision making
Develop reports and dashboards to help answer key business questions and guide leadership on next steps
We’re looking for someone who:
Is a certified Salesforce Administrator
Has 3+ years’ experience in Revenue Operations, Sales Operations, Consulting, Sales Strategy or a similar role understanding/executing the changing needs of the business and driving user adoption to adjustments in people, process, and systems
Has 2+ years of experience working with Salesforce CPQ to provide end-user support, quote/contract creation, and configuring price/product rules
Has experience using BI tools (Looker), Sales and Marketing engagement tools (Gong, Salesloft, Clari, Marketo), and excel/google sheets
It would be amazing if:
You have a Salesforce CPQ Certification.
You have experience of improving business processes and understand how to make them suitable for scale.
You enjoy building relationships and working with go-to-market teams focused on revenue growth and customer experience.
You have the proven ability to self-manage and thrive in situations where you can think critically and anticipate issues before they arise, and proactively suggest big picture solutions.
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.
How we support you:
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.
FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact email@example.com. Requests for accommodations will be treated confidentially.