Staff Technical Program Manager, Cloud Costs

Remote - US

woman on laptop

This role can be performed remotely anywhere within the United States.

Technical Program Managers at FullStory build and operate high-impact, cross-functional programs across the Engineering organization and beyond. In this capacity, they create systems, models, and processes that up-level the operational maturity of the Engineering team and the company as a whole.

As Staff TPM, Cloud Costs, you'll be the subject-matter expert at the intersection of Engineering and Finance. You'll develop a deep technical understanding of FullStory's architecture, our usage of Google Cloud Platform products, and our cloud economics.

You'll leverage this knowledge to manage, model, predict, and optimize our cloud spend. You'll have far-reaching impact across the business as you help FullStory scale our Costs program to meet evolving company needs. You will also help us strike the right balance between cost-consciousness and maintaining our product development velocity.

This role reports to the Senior Director of Engineering. To learn more about the origins of our Costs program, check out this blog post!

In a typical day, you might:

  • Create and communicate cloud cost models and forecasts that influence our strategic decision-making.

  • Build and maintain SQL-based data pipelines to make cost data transparently available to the entire organization and enable rapid analysis.

  • Consult with Engineering teams to help them understand the cost implications of proposed initiatives.

  • Identify cost optimization opportunities and work with Engineering leadership to prioritize them appropriately.

  • Represent FullStory in discussions with third-party cloud vendors.

Here's what we're looking for:

  • 7+ years of experience working at high performing SaaS companies.

  • 5+ years of experience in a Technical Program Manager or similar role.

  • Experience leading FinOps initiatives.

  • Experience with cloud infrastructure concepts, public cloud providers (e.g., GCP, AWS, or Azure), cost management/optimization, and SQL-based data analysis.

  • Experience driving cross-functional, technically-complex programs to achieve tangible business outcomes.

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.

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