People Ops Coordinator


woman with cat on laptop

While Fullstory is remote first, we’re only looking for individuals based in Atlanta and expect the individual to work from our headquarters at least two days per week, both to support and learn from our employees and People Ops team members based in Atlanta.

Fullstory is looking for a detail-oriented, service-minded People Operations Coordinator to keep all of the HR operational trains running. It’s a great opportunity to learn the ropes of human resources at an established yet dynamic software company. You’ll join a collaborative team where every individual has a chance—and is expected—to influence our employees’ work experiences so they can, in turn, impact Fullstory.

As our People Ops coordinator, you are the first line of communication with new hires, and the magic behind the scenes, keeping our talent processes running smoothly. You are an ambassador for our team and culture, exuding reliability, clarity, and lightheartedness. You’re a great problem solver—you take pride in finding the answer or, if there isn’t an obvious one, proposing the next best option. You love to complete a daily to-do list, but more broadly, you’re curious about how to improve our work and your skills.

In a typical day, you might:

  • Own the steps required to care for Fullstorians during their employee journey. (e.g., onboarding, parental leave, employee relocation)

  • Keep our team in compliant by answering questions quickly and keeping information accessible and accurate. (i.e., FMLA, ACA, EEOC, I-9, W-4s)

  • Manage our HRIS for data accuracy and reporting, and ensure data cleanliness through thorough checks for payroll, quarterly reporting, and audits.

  • Understand how our reporting connects to all of our systems and intervene as necessary when gaps are found.

  • Support all of our employees with clarity, empathy and bionics.

Here's what we're looking for:

  •  Experience managing over 20+ incoming requests in a high-stakes, high-volume, and priority-shifting environment.

  • Experience providing support in a client facing role internally and/or externally.

  • Experience in effectively articulating organizational systems and methods for tracking both immediate tasks and long-term projects accurately in a timely manner.

#LI-Remote #LI-ED1

About FullStory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.

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