Director, Product Design

Remote - US

Jobs header image woman 45-60 WFH

This role can be performed remotely anywhere within the United States and Canada.

Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper empathy for the people that use their software. The unique challenge for a Product Design Leader at FullStory is to enable teams to craft breakthrough product experiences that inspire empathy, delight, and immense business value along the way.

Join a team of curious product people seeking to solve the most nuanced of problems, leaving nothing unquestioned or without thoughtful consideration. We go deep on the details, championing the little things that result in exceptional user experiences.

You’ll work closely with leaders across Product and Engineering, leading design work across some of our most impactful initiatives. You’ll bring a balanced mindset on craft, operations, communication, and cultural stewardship. In this capacity, you’ll drive healthy, sustainable, and predictable growth for the business. This role will report to the Head of Product Design.

Day-to-day you’ll:

  • Partner with product managers and engineers to frame problems and iteratively design, ship and measure solutions together, while remaining customer obsessed and curious.

  • Manage a team that owns and executes design across the entire product lifecycle, offering guidance, making sure the team is operating with clarity and understands how their work connects with the work in other programs, and that they are equipped to operate efficiently.

  • Drive collaboration between multiple cross-functional partners to ensure strategic and evolving product direction, and contribute towards key business outcomes.

  • Raise the bar of design excellence, ensuring experience quality and cohesion, guiding designers on the team do their best work, and provide excellent output.

  • Bring an entrepreneurial spirit of informed and deliberate research and experimentation, soliciting qualitative and quantitative insights into pain points and opportunities.

  • Shake us up. Keep us on our toes. Challenge us.

We’re looking for someone who:

  • Has 7+ years of experience as a product designer and 3+ years of experience managing a team of designers at a product-oriented, SAAS company.

  • Has experience utilizing usability principles and best practices in interaction and visual design, research methodologies, prototyping and rapid experimentation to collect the product and user behavioral insights.

  • Has experience facilitating and working with partners across the company to secure and strengthen support by trust and transparency.

  • Has experience in SAAS product design and prototyping tools such as Figma or similar.

It would be amazing if:

  • You have experience designing analytics tools and/or highly technical products

  • You have a knack for information architecture and systems thinking

  • You are solution-oriented, highly-motivated, and an enthusiastic self-starter

  • You have a track record of leading high performing teams and building an environment where people can do great work


Atlanta,GA; United,States; Canada

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.