Principal Solutions Architect, Consulting Services

Remote - US

man on laptop

This role can be performed remotely anywhere within the United States.

We are looking for an experienced Solution Architect to lead customer-facing technical projects and advise some of the most strategic accounts in Fullstory’s Consulting Services practice.

You will combine your technical background with Fullstory expertise to help our customers unlock new levels of data maturity with thoughtful, tailored deliverables and scalable solutions. This role will report to the Head of Professional Services. Our consulting services team members are insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.

Travel will be required 25% of the time for this role.

In a typical day, you might:

  • Act as the customer lead for Consulting Services engagements and serve as a trusted technical resource. Collaborate with customers on topics such as data management and architecture, performance optimization, privacy settings, third-party integrations and more.

  • Advise customers on best practices to increase data maturity, collaborating with Consulting Services colleagues to design and deliver project plans that are sensitive to customers’ technical proficiency, timelines, and business goals.

  • Understand a customer’s data requirements and goals. Executing on data ingestion, transformation processes, and creating data models and dashboards to support various customer activities related to product, engineering, performance, and marketing.

  • Deliver summaries and presentations about technical deliverables directly to customers via email and in meetings.

  • Tailor communications with customers to a wide range of technical expertise, and leverage this ability into developing relationships and encouraging Fullstory advocates.

  • Synthesize technical concepts into easy-to-understand guidelines or stories for both internal and customer audiences.

Here's what we're looking for:

  • Experience in software solutions engineering, architecture, or consultant roles overseeing customer project responsibilities in marketing, SaaS, or eCommerce environment

  • Experience with data science, data warehouses and cloud computing platforms (Redshift, Google BigQuery, Snowflake) and query management (e.g. SQL, Python, LookML, etc.)

  • Experience with JavaScript (e.g., Typescript)

  • Experience with technical solution design, building integrations and troubleshooting

  • Experience influencing and driving change at all levels of an organization.

#LI-Remote #LI-CD1

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.

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