You want to hire the best in customer support but need a way to test their mettle where it counts: in the queue. We built a simulation to do that!
Find out the pros and cons of OKR and Agile, tips on how they can work together, and which works best for your team on this episode of FullStory Live.
What are code reviews, and why are they important to FullStory's culture? Learn how this tradition benefits employees and customers alike.
Empathy, Clarity, and Bionics—we call on these watchwords to shape our culture at FullStory and guide how we work and interact with others.
We are grateful to have many brilliant women on our team. In this post we spotlight four of our women techstars—these are their stories.
For support pros, having purposeful time away from the queue can lead to higher efficiency and lessen instances of empathy fatigue.
At FullStory we use Design Prove-Its to make crisp decisions and minimize flail to design with confidence as we innovate and iterate on our product.
We sat down with Jamie Garverick, Head of Sales, to talk about what brought him to FullStory and his plan to shape our sales team.
How can we use technology to extend our productivity without giving up our humanity? Our answer: bionics.
