Prepare for the FCA Consumer Duty
Understand how your customers behave at every step of their digital consumer journey to provide a consistently excellent standard of service.
![See what customers are experiencing](/_gatsby/image/20d3849613bb8fbc2384aa98b3175602/a13055f53290b257047e140ee08fd17f/fs-icon-examine-list.png?u=https%3A%2F%2Fimages.ctfassets.net%2Fdkgr2j75jrom%2F2LP6WcyWjdgay7mv1EfRzP%2F1f3086582b1e9eb768bc2d9bb6187f9d%2Ffs-icon-examine-list.png&a=w%3D48%26h%3D48%26fm%3Dpng%26q%3D75&cd=2024-04-05T19%3A23%3A51.812Z)
See what customers are experiencing
FullStory’s session replay is built for understanding the customer experience on your site, mobile app, or software.
![Jump in at the first sign of trouble](/_gatsby/image/acf4943f9232ad994881b7f5b4732685/c51df01927cf6dffb7697626f3e7e134/fs-icon-alert.png?u=https%3A%2F%2Fimages.ctfassets.net%2Fdkgr2j75jrom%2F12ha5ks38SAfGbolJb3aYA%2Fafc90977ebe678ec96fd9593daf4ca1d%2Ffs-icon-alert.png&a=w%3D48%26h%3D47%26fm%3Dpng%26q%3D75&cd=2024-04-05T19%3A23%3A51.810Z)
Jump in at the first sign of trouble
FullStory automatically surfaces signals of user frustration so your team can provide real-time support, like live chat.
![Maintain a record of outcomes](/_gatsby/image/58cf5e7dc432a962c904a9677b5f752d/a13055f53290b257047e140ee08fd17f/fs-icon-present.png?u=https%3A%2F%2Fimages.ctfassets.net%2Fdkgr2j75jrom%2F42TsT0rIx6pfoJ1BA5noV%2F561c770838e9cebec0c99fb90e3f21bf%2Ffs-icon-present.png&a=w%3D48%26h%3D48%26fm%3Dpng%26q%3D75&cd=2024-04-05T19%3A23%3A51.807Z)
Maintain a record of outcomes
Look back at any point in time to see what customers experienced–without any additional tagging or instrumentation.