Customer Support & CX Teams

Resolve issues fast with the right context

Bring customer context into support tools so agents—human or AI—can reproduce issues, deflect ticket spikes, and prioritize the fixes that matter.

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Diagnose

Diagnose

Open the session, inspect console and network details, and share a clean link in the ticket so everyone starts from the same facts.

Deflect

Deflect

Track spikes in errors and frustration with metrics and alerts, and offer help in the moment to reduce avoidable tickets.

Prioritize

Prioritize

Quantify impact, create issues with complete context, and align with Product and Engineering on what issues to fix first.

Equip

Equip

Give every agent, human or AI, session context the instant a ticket opens, so they can resolve issues without customers having to repeat themselves.

Fullstory environment showing a customer support message about GTM capture not working, alongside a 403 error, highlighting debugging for technical issues.

Diagnose

See the session, spot the cause, reply with confidence.

Open the exact customer session to watch what happened before and after the issue. Inspect console and network details with Dev Tools, export a HAR when you need deeper debugging, and co-browse in real time with Go Live if the user is active. Add a quick note and share the session so everyone starts from the same facts.

See how teams resolve issues faster ➔

A live chat conversation showing an automated answer resolving a customer's product selection issue, demonstrating customer service and support deflection.

Deflect

Catch issues early, before they flood your queue.

Catch issues early. Surface dead clicks, rage clicks, and errors with Dashboards. Use Metrics and Alerts for high-risk events like failed submits. Monitor funnels with Page Insights and trigger timely help with Ragehooks.

Deflect tickets with behavioral signals ➔

A Fullstory session replay interface with a prompt asking "Check out what this user did on the home page — is this something we should optimize?", illustrating customer experience optimization.

Prioritize

Advocate for the right fixes with data.

Advocate for the right fixes with data. Turn recurring issues into Metrics, use Segments to size impact, and share session evidence. Create Jira issues directly from a replay and use an Issues Monitoring dashboard as a shared, live view for Support, Product, and Engineering. Focus on high-impact fixes and watch repeat contacts drop.

Discover smarter ways to fix what matters ➔

two panels, one MCP connection

Equip

Proactively give agents the context to act.

One MCP connection puts real-time session summaries into the support workflow, no custom API build required. Human agents open every ticket already knowing what happened. AI agents receive an LLM-ready event log to resolve issues rather than escalate them.

Explore Fullstory for Customer Agents ➔

"This is something we didn't realize we were missing"

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"We all experience AI fatigue; AI interactions can feel less friendly. They lack the conversational warmth of a human touch. This is something we didn't realize we were missing. Fullstory adds a layer that makes Fin a more personable and friendly experience for our clients."

Taylor Paletta, Director of Support and Digital Success, Ninety.io

Read the story →
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Power up the tools your team uses

Plug Fullstory into the tools your team already uses so context flows with every ticket. Attach sessions in Zendesk, Jira, Slack, or Teams. Connect Fullstory for Customer Agents to Fin, Zendesk, Salesforce, ServiceNow, ASAPP, or Sierra via a single MCP server. No custom API build required. Keep the investigation and follow-up smooth.

Explore more in our integrations directory.