Rocking an A?
Great job! No frustration detected—your site is smooth as butter and your customers are some of the happiest in your industry.
Slapped with a C-?
FullStory found some in-app friction that could be driving your customers crazy. But don’t worry, it’s easy to learn how you can bring up your grade.
Our machine-trained algorithm combines rage clicks, error clicks, and dead clicks to determine real user frustration towards a broken or misleading UI.
I’m over this like a form that’s abandoned mid-fill. FullStory automatically detects abandoned forms and factors them into your score.
Ever get so angry at an app that you thrash your mouse back and forth in frustration? Your customers do. And FullStory factors thrashing motions into your score.