Sessions with leading brands:
BLOCK ONE | 11AM EST
RETAIL SESSION
WITH YANKEE CANDLE AND CXPERTS
Improving retail journeys from search to checkout with Yankee Candle and CXperts

Stacey Wolf-Vigh
Conversion Rate Optimization Lead, Newell Brands

Steven Shyne
Co-founder & COO, CXperts Inc
BLOCK ONE | 11AM EST
FINANCIAL SERVICES SESSION
WITH MASTERCARD
Modern finance experiences that build user trust with Mastercard

Paul Butcher
Director, Customer Experience Strategy, Mastercard
BLOCK ONE | 11AM EST
GAMING/GAMBLING SESSION
WITH CAESARS ENTERTAINMENT AND LEANCONVERT
Creating player experiences worth betting on with Caesars and LeanConvert

Brad Jaehn
VP of Customer Intelligence and Experience, Caesars Entertainment

Stuart Nelson
Client Services Director, LeanConvert
BLOCK ONE | 11AM EST
SUPPORT SESSION
WITH VIVID SEATS
How real-time behavioral data powers better support with VividSeats

Brad Mattan
Lead UX Researcher, Vivid Seats
BLOCK TWO
AI FOR ALL SESSION
WITH FULLSTORY
What great analytics looks like when AI meets real behavior
Get the scoop on AI’s impact and a special announcement from Fullstory

Claire Fang
Chief Product & Technology Officer, Fullstory

Angela Sze
Senior Director of Product, Fullstory
Hear from the people getting things done
Attend your Block One favorite live on December 9 and get the rest on demand.