3 actionable ways to turn journey maps into digital intelligence

As your company or offering evolves to accommodate new customers and use cases, your user experience can become complex. Knowing which area of your product should be optimized and updated next can be daunting. 

In an increasingly digital world, mapping user paths across a product or app is critical to improving understanding of key user workflows and customer behavior. By employing journey mapping with a Digital Experience Intelligence (DXI) solution, companies can reveal hidden friction points in the customer experience, better empathize with end users, and, ultimately, provide a more valuable, differentiated experience.

Download this guide to learn: 

  • Why journey mapping creates competitive advantage

  • How teams can accelerate journey mapping via DXI  

  • 3 ways to start getting valuable insights from journey maps