FullStory’s unparalleled data recording and indexing technology powers its lightning-fast search, session replay, machine-learning, and analytics abilities.
One small snippet of code captures everything on your site—every page, every click, every mouse movement, and every dynamic state change.
Your customers’ sensitive information never touches our servers thanks to our simple but powerful element exclusion features.Learn More
Enable or disable recording by web domain, geographic location, IP, or useragent string, giving you the utmost control over your data.
FullStory records Request/Response Headers and Bodies while giving you the power to whitelist only the non-sensitive portions of their content.
Manage your team's FullStory access and authentication policies in the same SSO service you use for your other apps and tools.
We’ve developed a suite of tools to help you comply with GDPR requests, including the ability to securely delete users, mark certain elements to be recorded only after obtaining consent, and easily export any data about a user found in FullStory.Learn More
Port your customers’ information from your app into FullStory, such as name, user ID, or email address by adding a simple script or engaging one of our integrations.Learn More
Discover how users with specific attributes interact with your website by importing your existing customer data—from subscription level to purchase date—into FullStory.
Custom events from platforms like Segment or Tealium are automatically labelled in playback and indexed for use in searches and saved user groups. Or, instrument custom events directly in FullStory.
FullStory lets you search and filter on virtually any action, browsing environment, or user criteria you need to answer your UX questions.
FullStory’s search engine recognizes filter names, URLs, button text, and more, providing smart suggestions to help you complete your search.Learn More
Choose whether to display users who completed all the events in your search in a single session, or across all their recorded sessions.
Filter your users and sessions based on any path or action they could possibly take on your site—it’s all available in FullStory.
Build your ideal engagement funnels by finding users who completed a set of interactions in any order, or in a specific order.
Spot where users have been clicking on your site—but nothing happened in response.
Search on Rage Clicks to find users who clicked on an element multiple times, rapidly, in frustration.Learn More
When your users angrily whip their mouse back and forth, FullStory surfaces the event as a frustration signal.
On the Internet, data is plentiful but empathy is in short supply. At the core of FullStory lies session replay’s power to tie your analytics to real human experiences.
FullStory’s session replay isn’t a video, it’s a perfect reproduction of your site or app in action, meaning it renders beautifully on any size screen and you never miss a detail.
Phone or chat support agents can view users’ sessions in live time, enabling speedy, accurate troubleshooting on the spot.Learn More
Automatically cruise past periods of inactivity, watch replays at double or quadruple speed, and manually seek using the timeline bar to discover pivotal moments faster.
Logged-in, identified users are displayed with all the information you’ve provided, including name, email address, and location.
A list of your users’ previous sessions appears right under their profile, letting you understand their history on your site.
FullStory shows the user’s screen resolution, and replays their recorded sessions at the correct aspect ratio.Learn More
Never again ask a customer in the support queue for their browser and OS information; that data is a click away in FullStory.
FullStory captures more interaction data from more users than any other analytics platform on the planet, letting us answer your important questions without you even needing to ask.
Understand how many users are taking intended actions, and dive into session replays to help discover why users do or don’t convert.Learn More
See how user counts in your saved searches change over time, and compare trend lines against previous periods.Learn More
Quickly determine which elements on your pages are hot, cold, or just lukewarm, and see what needs to be done to increase engagement.Learn More
FullStory automatically creates a list of your segment’s top UTM sources and referrer URLs, so you can easily see what’s driving traffic.
For your searches and segments, see the pages with slowest First Meaningful Paint, their average load times, and how many users visited each page.Learn More
Every recorded session on your site includes a comprehensive stack trace, helping direct you to problematic method calls.
FullStory exposes page load benchmarks for every page viewed by every user on your site: First Meaningful Paint, DOMContentLoaded, and Page Load Complete.Learn More
A network analysis view illustrates the timing of each browser request, including images, stylesheets, scripts, and other linked assets.Learn More
Once you start, you’ll want to use FullStory’s segmenting capabilities for everything. That’s why we provide a CSV userlist export feature for your searches and segments.
These daily or hourly exports contain every point of customer experience data, packaged and ready for your analysts to use in their software of choice.Learn More
Insights like these deserve to be shared. FullStory’s advanced collaboration tools make it easy to share your discoveries with anyone in your organization.
Allocate sessions and manage users for child FullStory accounts from one consolidated Umbrella dashboard.
View, edit, and duplicate saved segments created by your teammates.
With one click, create a message, card, or ticket, complete with a session link and all relevant customer metadata.Learn More
See something? Say something to your team by creating a note at an important moment in a session replay.
Easily generate a link to a session replay that can be shared in email, Slack, or anywhere.
Share a single session with colleagues outside your company without giving them access to your FullStory account or any other session replays.Learn More
Set threshold alerts for a saved segment to receive an email or Slack message each time the user count exceeds or falls below the normal zone.
Opt to receive a daily or weekly email chock full of news about your team’s saved segments, notes, new users, and more.
Through our wide array of integrations—as well as a flexible API that lets you build your own — FullStory adds truth, clarity, and data to your team’s favorite tools.