FullStory prioritizes data privacy and security.

Businesses use FullStory to create better digital experiences for their customers. That mission is our mission too, which is why we’ve built the pillars of privacy, trustworthiness, and responsibility into every aspect of our platform.

FullStory prioritizes data privacy and security.
Customer privacy is worth protecting.

Customer privacy is worth protecting.

FullStory was uniquely designed to capture the structure of your pages—but not your customers’ content, unless you specifically allow it. And passwords, credit card numbers, and Social Security numbers are always blocked at the source, no matter what.

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Security that exceeds enterprise standards.

Security that exceeds enterprise standards.

Security officers at companies of all sizes have confidently signed off on FullStory. Beyond being built in the famously-secure Google Cloud Platform we also went ahead and earned our own SOC 2 Type II attestation and ISO 27001 certification.

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An obsession with uptime—both ours and yours.

An obsession with uptime—both ours and yours.

When it comes to performance, we stand by two simple declarations:

  1. FullStory should always work. And when it doesn’t, as soon as we know, you’ll know.

  2. Your site or app should always work. We’ve meticulously crafted the FullStory JavaScript from the first byte to the last to have no impact on the user experience and never interact with your DOM or other scripts. Learn more.

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Powerful data control at your fingertips.

Powerful data control at your fingertips.

Your users have rights, protected by laws such as the GDPR in Europe and the pending CCPA in California. FullStory unequivocally stands behind those rights by offering the in-app tools you need to control and delete your users’ data on demand.

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Shared mission, shared responsibility.

There’s no other technology that allows you to understand your customer experience at the same level of scale—and the same degree of detail—as FullStory. That’s why we hold our customers to the same high standards we hold ourselves.

Wield your powers for good.

Wield your powers for good.

SaaS services that promise to boost revenue or increase conversions are a dime a dozen; our promise is to help you make your site or app genuinely better for users (and those other things will follow). So if you’re not using FullStory in a purely pro-user way, well, we might need to re-evaluate our relationship.

Read our Acceptable Use Policy

Capture based on customer consent.

Capture based on customer consent.

FullStory includes a robust suite of tools for managing personally identifiable data based on whether your users have consented to having their usage data uploaded to the cloud. With FullStory's FS.Consent API, it's possible to respect consent, even if you don't live in a region where this is mandated by law.

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We’re here to help.

If you would like to know more about FullStory’s commitment to responsible, respectful customer analytics, contact us.

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