FullstoryFree

FullstoryFree is a no-cost version of our behavioral data platform that allows individuals and small teams to capture, analyze, and optimize their digital experiences with core Fullstory features.

• Session replay retention period is 12 months

• Basic analytics and insights

• Limited monthly session capture and retention

• Monthly session limit to 30k sessions/month

• Limited data retention period: 12 months of retention

• Basic feature set (advanced features and support available in paid plans)

FullstoryFree does not include advanced capabilities available with Fullstory Business, such as Dashboards, Configurable form privacy, Go-Live, Webhooks, client-side ragehooks, and StoryAI.

Our FullstoryFree plan empowers small-but-mighty teams, from SaaS startups to sole proprietors, to make customer experience research an integral part of their design and digital experience strategies.

1. Sign up at fullstory.com/fullstoryfree

2. Install the Fullstory snippet on your website

3. Start capturing and analyzing sessions immediately

Yes! You can upgrade to one of our paid plans at any time to access additional features, increased session capture limits, and team collaboration tools.

We'll notify all Admins via email and display a UI message once you’ve exceeded your monthly session limit. During this time, you can still access existing sessions, but no new sessions will be captured until your next cycle begins or you upgrade to a paid plan.

No, FullstoryFree doesn't require a credit card to get started.

• Access to help documentation

• Visit our community forums

• Email support is available with paid plans
  
  

By using FullstoryFree, you grant Fullstory ownership rights to the anonymized non-PII collected data. While you have full access to use this data for your business purposes, Fullstory maintains the right to use anonymized data for various purposes.

Fullstory may use anonymized data for:

• Research and development

• AI model training and analysis

• Product improvements

• Industry insights and trends

• Sharing with business partners

• Aggregate analytics and benchmarking

Please note: we will never share end-user personal information (PII) with third-parties who are not sub-processors of Fullstory. All end-user data is thoroughly anonymized to protect individual privacy.

We maintain strict privacy standards:

• Automatic PII masking

• Built-in privacy controls

• GDPR and CCPA compliance

• FullstoryFree: Fullstory owns anonymized data rights

• Paid plans: Customers maintain full data ownership

• In both Free and Paid plans, end-user privacy is always fully protected
  

Yes, you maintain control over:

• Privacy settings

• Element masking

• Page exclusions

• Data collection parameters

• Consent management
  

• Industry-standard encryption at rest and in transit

• Regular security audits and updates

• Secure cloud infrastructure

• Regular backup procedures
  

We occasionally offer trial periods for premium features. Contact our sales team to learn more about trying advanced capabilities.