Customer Support & CX Teams

Resolve issues fast with the right context

Bring customer context into support tools so agents can reproduce issues, deflect ticket spikes, and prioritize the fixes that matter.

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Diagnose

Open the session, inspect console and network details, and share a clean link in the ticket so everyone starts from the same facts.

Deflect

Track spikes in errors and frustration with metrics and alerts, and offer help in the moment to reduce avoidable tickets.

Prioritize

Quantify impact, create issues with complete context, and align with Product and Engineering on what issues to fix first.

Fullstory environment showing a customer support message about GTM capture not working, alongside a 403 error, highlighting debugging for technical issues.

Diagnose

See the session, spot the cause, reply with confidence.

Open the exact customer session to watch what happened before and after the issue. Inspect console and network details with Dev Tools, export a HAR when you need deeper debugging, and co-browse in real time with Go Live if the user is active. Add a quick note and share the session so everyone starts from the same facts.

See how teams resolve issues faster ➔

A live chat conversation showing an automated answer resolving a customer's product selection issue, demonstrating customer service and support deflection.

Deflect

Catch issues early, before they flood your queue.

Catch issues early. Surface dead clicks, rage clicks, and errors with Dashboards. Use Metrics and Alerts for high-risk events like failed submits. Monitor funnels with Page Insights and trigger timely help with Ragehooks.

Deflect tickets with behavioral signals ➔

A Fullstory session replay interface with a prompt asking "Check out what this user did on the home page — is this something we should optimize?", illustrating customer experience optimization.

Prioritize

Advocate for the right fixes with data.

Advocate for the right fixes with data. Turn recurring issues into Metrics, use Segments to size impact, and share session evidence. Create Jira issues directly from a replay and use an Issues Monitoring dashboard as a shared, live view for Support, Product, and Engineering. Focus on high-impact fixes and watch repeat contacts drop.

Discover smarter ways to fix what matters ➔

“An amazing tool to get to the bottom of things!”

“The very best thing about Fullstory is that you can now verify actions taken in a user's account. You can see where an issue occurred, where any confusion may lie, and just a full account of what happened for a support ticket. It has greatly reduced the need to make tickets to our development team for help and empowers our support team to resolve issues on their own.”

Validated G2 reviewer

Power up the tools your team uses

Plug Fullstory into the tools your team already uses so context flows with every ticket. Attach the exact session in Zendesk, create issues from a replay in Jira, and share evidence in Slack or Microsoft Teams so the right people jump in fast. Connect Intercom, Salesforce, Trello, and Segment to keep investigation and follow-up in one smooth workflow.

Explore more in our integrations directory.