Stop Guessing! Start Debugging With FullStory Session Replay
Reproduce Bugs and Solve Errors In Record Time
Reproducing and eliminating bugs is a frustrating and expensive part of software development. These tasks take up a whopping 21 to 50 percent of software developers' time costing as much as $65 billion on debugging each year.
You became a developer to build, so why is half your time spent deciphering bug reports, deconstructing code, and replicating bugs?
What if that time and money could be spent building new features and innovating on new products, rather than patching up what's already been shipped?
Bugs Thrive in the Dark—You Can't Fight What You Can't See
You launch your bug tracking tool, navigate to the most urgent issue, and begin attempting to reproduce the bug so you can figure out what's breaking.
But you're faced with two big problems.
First, your information is incomplete, inaccurate, or unclear, so your debugging process is filled with trial and error—often merely guessing. Frustrated after many lost hours of productivity, you often have no choice but to close the ticket:
Second, this isn’t your first codeo. You know how difficult it will be to reproduce the issue, and as much as you like a challenge, it’s hard to summon the motivation for a task with such a large time commitment and low percentage of success.
Might there be a better way?
Less Tracking, More Debugging With FullStory
With FullStory, you no longer have to waste time hunting for the beetle in the haystack. No longer are you or your developers stuck trying to re-create the conditions that led to an error.
Now, when your users encounter a glitch, you can replay the session to reproduce the exact chain of events that led to the bug. You see exactly what your user saw—when and where the bug occurred.
No more guesswork. No more asking for screenshots. No more headaches. It's as simple as pressing play.
Get all the details you need: FullStory captures and provides you with all the additional clues you need to crack the case: UserAgent data, time of incident, IP address, screen resolution, browser type and version, OS, and more.
Find every instance of the bug: Using FullStory's powerful search functionality, you can find all instances of the bug and use that data to prioritize a fix.
Muster maximum motivation: And here’s where things get fun. Armed with the complete, accurate information needed to squash the bug, and buoyed by feeling the pain of the user who experienced it, you suddenly find that you’re eager to go bug stomping.
The pain of debugging is replaced by the euphoria of making a real difference.
Bug Solving Success Stories
Moosejaw, an outdoor retailer acquired by Walmart in 2017, found that FullStory helps add certainty to the bug replicating process when before there was none:
Before FullStory, we had no idea how long it might take to locate an issue. Now, we know it will only take as long as the customer’s session took. Jerry Hoopfer
Project Manager, Moosejaw
For boutique e-commerce site thredUP, FullStory has helped solve perplexing mysteries, such as why some customers were entering discount codes that shouldn't have existed. Like CSI for your website, replay helped solve the mystery:
Through watching session replays we were able to move quickly and fix it. We might have been pulling our hair out for weeks had we not thought to use FullStory. Dan DeMeyere
VP Engineering, thredUP
Travel Syndication Technology shared how FullStory has improved engineer happiness and day-to-day operations:
Going from a screenshot and a brief description to a FullStory playback session has made our engineers and QA life much happier. FullStory has quickly become an indispensable tool. David Gili Casals
Travel Syndication Technology
Report Bugs: Integrate FullStory With Your Stack
Integrations for Debugging
FullStory is most powerful when it's integrated into your software development lifecycle stack. Below are some popular integrations we offer for issue and bug tracking. Learn more about integrations.
Now each bug report, project card, or support ticket will automatically link to the customer's session recording, showing you the error in question giving you all the bug-banishing info you need.
What more, even without integration, sharing session metadata—things like UserAgent data, browser, page URL, Viewport, and more—is as easy as copy and paste: