Commercial Contracts Manager

Remote - US

man and woman working on laptop

This role can be performed remotely within the United States.

Fullstory is seeking a Commercial Contracts Manager to join our growing legal team.  This role will be remote.  Your primary responsibilities will be to handle a wide variety of commercial transactions, including a large volume of inbound and outbound contracts, and to work with various Fullstory business teams to manage the contracting process, from review to negotiation to execution.  You will also help improve our legal processes and systems and increase efficiency in the way we work.  You will work with many business stakeholders across the company, including our sales, partnerships, marketing, engineering, finance, information security, operations, and procurement teams.  This role calls for a strong business partner who is an independent thinker with strong communication, negotiation, and analytical skills, the ability to resolve complex issues in an effective and solution-oriented manner, and the ability to manage multiple projects and transactions at the same time.  The ideal candidate will be tech-savvy and have experience with contract management, including drafting and negotiating a variety of contracts.

In a typical day, you might:

  • Lead the negotiation and drafting of a variety of commercial agreements, including master services agreements, data processing agreements, order forms, non-disclosure agreements, and vendor contracts, with support from supervising attorneys

  • Understand and analyze contractual risks, and guide other Fullstorians on ways to mitigate those risks

  • Partner closely with teams across the company, including senior management, to address their specific needs (e.g., the sales team on customer deals, the procurement team on vendor contracts, and our various ops teams on process and system improvements)

  • Identify opportunities to improve and scale current processes and agreement templates, and work with business stakeholders to reduce friction in our processes and increase the quality of contract reviews and negotiations

  • Manage competing priorities and expectations in a highly dynamic work environment; grow personally and professionally through continuous learning and development of skills

  • Handle other special projects as assigned and build relationships across the organization

Here's what we're looking for:

  • Excellent communication skills with the ability to explain company positions and policies courteously, succinctly, and persuasively to both counterparties and internal stakeholders

  • Strong written, verbal, and interpersonal skills, including the ability to communicate effectively with all levels of management and to distill complex legal concepts into simple, actionable recommendations

  • Experience negotiating terms and conditions, technology agreements, data processing agreements, or other contracts, ideally with a cloud or software company; broad knowledge of contract structure and ability to identify specific contractual provisions.

  • Experience with software as a service systems, such as contract lifecycle management (e.g., Ironclad, Spotdraft) and customer relationship management systems (e.g., Salesforce)

  • Strong organizational skills and attention to detail; ability to meet deadlines and priorities, multitask, and cope well with changes in a fast-paced environment

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.

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