Director, Product Operations

Remote - US

woman working on computer

This role can be performed remotely anywhere within the United States.

Are you ready to elevate Product performance, help drive strategic data-informed decision making, and shape the future of our product portfolio?

FullStory is looking for a Director to lead the Product Operations & Insights team, reporting to the SVP of Product. This team is a force multiplier for the Product team to ensure it has the right data, insights, and support to do their jobs effectively from discovery and roadmap creation through to execution.

In a typical day, you might:

  • Build and manage a high-performing team of 4 across Product Operations, Data Insights, User Insights & Research, and Technical Writing.

  • Collaborate with stakeholders across the organization (PM, PMM, StratOps, UX, Engineering) to identify key business questions and translate them into data-driven projects.

  • Lead the team in analyzing user data, feedback, and market trends to provide insights that shape product strategy and roadmap.

  • Drive continuous improvement initiatives within the Product organization.

  • Define and track key performance metrics to evaluate product performance and identify areas for improvement.

  • Support leadership on high-impact and visibility reporting and communication.

Here's what we're looking for:

  • 7+ years of experience in at least two of the following area: Product Management, Product Operations, UX Research and/or Analytics

  • 3+ years experience managing a high performing team in a remote environment.

  • Experience using data analytics and visualization tools to derive insights and track product performance

  • Understanding of product development processes and methodologies

The impact you will have in 6 months:

  • Team Development: Build a high-performing team by recruiting key talent, encouraging collaboration, and identifying skills gaps to ensure the team is well-equipped to deliver on strategic objectives.

  • Reporting and Communication: Supporting leadership with high-impact reporting and communication strategies, ensuring that insights are effectively communicated at all levels of the organization to drive informed decision-making.

The impact you will have in 12 months:

  • Insight-Driven Strategy: Leverage user data, feedback, and quantitative insights to shape product strategy, and influence the product roadmap based on insights gathered.

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

  • Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

  • Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

  • Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

  • Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.

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