Privacy Notice for Californians
This Privacy Notice for California residents serves to inform California residents regarding the Personal Information that Fullstory, Inc. (collectively, “Fullstory,” “we,” “us,” or “our”) collects and applies solely to guests, visitors, users, and others who reside in the State of California (“consumers” or “you”). This Privacy Notice applies to Personal Information collected by Fullstory through your use of the website, www.fullstory.com, and other Fullstory-related sites, software and applications accessible on or by any top-level Fullstory domain owned by us or social media page that we control (each, a “Site” and collectively the “Sites”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Categories of Personal Information We Collect
We have collected the following categories of personal information from individuals, such as guests and visitors to our properties, within the last twelve (12) months:
Category | Specific Information We Collect |
|---|---|
First and last name, Internet Protocol address, email address, user name. | 1. To inform you about services available from Fullstory; 2. To authorize access to our Sites and Services; 3. To provide you with Services and Products; 4. To communicate about special programs and to deliver pertinent emails; 5. To improve our customer service; 6. To respond to and support users regarding their use of the Sites and Services; 7. To comply with all applicable legal requirements. |
How We Use the Personal Information We Collect
We use your Personal Information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:
Category | The Purpose for Collection |
|---|---|
Identifiers | 1. To inform you about services available from Fullstory; 2. To authorize access to our Sites and Services; 3. To provide you with Services and Products; 4. To communicate about special programs and to deliver pertinent emails; 5. To improve our customer service; 6. To respond to and support users regarding their use of the Sites and Services; 7. To comply with all applicable legal requirements; 8. To investigate possible fraud or other violations of our Terms of Use or this Privacy Policy and/or attempts to harm our Users. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | 1. To inform you about services available from Fullstory; 2. To authorize access to our Sites and Services; 3. To provide you with Services and Products; 4. To communicate about, and administer your participation in, special programs and to deliver pertinent emails; 5. To improve our customer service; 6. To respond to and support users regarding their use of the Sites and Services; 7. To comply with all applicable legal requirements; 8. To investigate possible fraud or other violations of our Terms of Use or this Privacy Policy and/or attempts to harm our Users. |
Internet or other similar network activity. | 1. To authorize access to our Sites and Services; 2. To provide you with Services; 3. To improve our customer service; 4. To respond to and support users regarding their use of the Sites and Services. |
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”), along with the California Privacy Rights Act amendment, provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of Personal Information. You have the right to be free from discrimination based on your exercise of your CCPA rights.
Fullstory may disclose your Personal Information to commercial providers for a business purpose, which includes verifying your identity when you make a payment or registering access to your accounts. When we disclose Personal Information for these reasons, we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not to use it for any purpose except for the purposes set forth in the contract.
Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. The categories we use below to describe the information are those enumerated in the CCPA.
Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using Personal Information for any purpose that is not related to our engagement.
The following chart describes information we collect when you act as a customer or prospective customer of our products and services or visit our Site. The sources of this Personal Information are described in the Information We Collect section above. We collect this Personal Information for the purposes described in the “How We Use Your Information” section above.
Category | Personal Identifiers |
Examples | first and last name, email address, and contact address, username, basic account information, IP address, unique identifiers (such as those assigned in cookies) |
Sold or Shared | Certain information of Visitors may be sold or shared, including to advertising and marketing partners and analytics providers. |
Disclosed to | Service Providers, Affiliates, and in relation to Visitor’s information, to Advertising and Marketing Partners, Analytics Providers, and other Third Parties |
Category | Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
Examples | name, address, telephone number, employment, employment history |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers and Affiliates |
Category | Commercial information |
Examples | transaction information, billing records, payment records, order history, auditing, accounting |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers and Affiliates |
Category | Electronic, or similar information |
Examples | customer support services |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers and Affiliates |
Category | Professional or employment related information |
Examples | employment history |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers |
Category | Internet or other similar network activity |
Examples | unique numerical identifier, cookie or tracking pixel information, device ID, browsing history, search history, IP address, interaction with a website, interaction with an application, or interaction with advertisement, analytics, security, data storage, email and mailing services |
Sold or Shared | Certain information of Visitors may be sold or shared, including to advertising and marketing partners and analytics providers |
Disclosed to | Service Providers and Affiliates, and in relation to Visitor’s information, to Advertising and Marketing Partners, Analytics Providers, and other Third Parties |
Category | Geolocation data |
Examples | location information (e.g., ZIP code, IP address), device location |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers and Affiliates |
Category | Inferences drawn from other Personal Information |
Examples | interests, preferences |
Sold or Shared | Not sold or shared |
Disclosed to | Service Providers |
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
Privacy Rights for Californians
Under the CCPA, California residents have specific rights regarding their Personal Information. This section describes Californians' rights and explains how California residents can exercise those rights.
Below we further outline specific rights which California residents may have under the CCPA.
Right to Access Your Data.
You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
Right to Data Portability.
You have the right to a "portable" copy of your Personal Information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Information stored on our servers or information technology environment to another service provider's servers or information technology environment.
Right to Delete Your Data.
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
Right to Opt-Out
. You have the right to opt-out of the sale of and sharing your Personal Information as such terms are defined by the CCPA. You may exercise your opt-out right on the Fullstory homepage by using the “Do Not Sell or Share My Personal Information” link.
Right of correction
. You have the right to request correction or changes of your Personal Information if it is found to be inaccurate or out of date.
Right to Non-Discrimination for the Exercise of Your Privacy Rights.
You have the right not to receive discriminatory treatment by us for exercising your privacy rights conferred by the CCPA.
How to Submit a Request
You may submit a request to exercise your rights to know/access, correct, or delete your Personal Information through one of two means:
Submit a request via email to
, or
Call 1-833-385-5786 to submit your request.
Upon submission of your request, we will contact you via the email address provided in your request. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In some instances, such as a request for data deletion, we may first separately confirm that you would like for us to in fact delete your Personal Information before acting on your request. With all requests, we will aim to complete requests as soon as reasonably practicable and consistent with any timeframes mandated by applicable laws. If we require more time, we will inform you of the reason and extension period in writing. You may designate an authorized agent to make requests on your behalf.
In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
For more information on our privacy practices, please review our Privacy Policy (https://www.fullstory.com/legal/privacy/).
If you have any specific questions regarding this Privacy Notice, you can contact us via email or by writing to us at the address below:
Send e-mail to: privacy@fullstory.com
Send mail to our address: Fullstory Attn: Privacy Policy Inquiry 1745 Peachtree ST NE, STE N, Atlanta, GA 30309 U.S.A.
Effective Date
This Privacy Notice became effective on: January 1, 2020.