Retail & Ecommerce

Real-time shopper context for smoother retail journeys

See where shoppers struggle, recover revenue at checkout, and resolve issues faster with behavioral data every team can use.

Get the retail guide ➔

71.5_%

Lost revenue reclaimed from a single error identified by Chipotle

14_%

Decrease in time to checkout for Younique customers

3k

Additional monthly conversions for TrueCar

E-commerce product page showing a shopping cart icon with an 'X' and a number of Lost Conversions, highlighting major checkout friction costing online sales.

Fix cart and checkout friction that costs sales.

See exactly where shoppers drop off, surface the why, and recover revenue fast across add to cart, checkout, and payment.

Find the friction costing you sales ➔

A/B Test Insights comparing two variants, showing a successful variant B with a +43% in CTR, demonstrating data-driven e-commerce optimization.

Make A/B tests boost sales, not break them.

Pair test results with real behavior to spot broken variants, understand engagement, and ship changes that lift conversion.

Validate test results with confidence ➔

Mobile screen with an AI Session Summary noting that a user received a personalized 20% discount, providing customer support agents with context for a quick resolution.

Give support the context to help shoppers fast.

Bring session replays and AI summaries into your support tools so agents see what happened and resolve issues in minutes.

Give support agents context for faster answers ➔

MOO powers greater personalization and success

By leveraging Fullstory, MOO accessed the insights needed to resolve friction points in customer journeys. This democratization of data empowered teams to make faster, data-driven decisions, driving more personalized experiences.

29% reduction in drop off rates

67% decrease in error rates

29% reduction in drop off rates

67% decrease in error rates

Boohoo enhances DX and fosters a data-driven culture

Boohoo Group accessed higher quality data, more intuitive analytics, and expanded data applications all with Fullstory.

3reasons BooHoo chose Fullstory

$5.8 trillion fashion industry

3reasons BooHoo chose Fullstory

$5.8 trillion fashion industry

Lowe's optimizes operational efficiency

By leveraging Fullstory’s Fullcapture, Lowe's filled critical data gaps in areas like product availability and error management, enabling real-time adjustments and saving significant operational costs.

Millionssaved through timely and cost-efficient error resolution

Kogan decreases time to resolution

Kogan leveraged Fullstory to gain a more complete understanding of user interactions, allowing for quicker identification and resolution of issues.

3standout FS features Kogan relies on

4teams using FS across the organization

3standout FS features Kogan relies on

4teams using FS across the organization

“We needed to understand real-time intent."

"Fullstory's behavioral data, combined with our AI, has transformed personalization. It lets us make every visit feel genuinely personal, protect margins, and drive more revenue." - Peter Liebig (VP Technology & DTC)

Peter Liebig, VP Technology & DTC, Just Spices

Grow revenue

E-commerce managers can leverage Fullstory’s session replay to pinpoint and remove friction in the shopping journey, reducing cart abandonment and strengthening brand trust.

Increase conversions

When merchandisers rely on data-driven insights to enhance user experiences, they effectively turn more browsers into buyers.

Build loyalty

Address customer needs in real-time to foster trust and keep your customers coming back for more.

“Essential for any ecommerce site”

“The session replay tool is second to none. Replay [f]idelity is practically flawless. FullStory gives insight into the site that I don't know how else we would get.”