Head of Customer Engagement
Implementing effective processes while improving customer experience has been at the center of Elizabeth Simmer’s career for nearly 10 years. After getting her start teaching advanced placement statistics courses, Elizabeth worked as a healthcare consultant, using analytics to enhance cancer programs around the country. Her love of technology—and using it to create efficient, customer-first experiences—was first fostered during her time as an operational excellence manager at Athena Health, where she oversaw process improvements for the company’s EHR integrations. She joined FullStory’s Customer Experience group, where she has spent the past few years building teams and establishing processes that serve FullStory’s customers through positive engagement. Now as the Head of Customer Engagement, she helps ensure FullStory users are strategically enabled and meaningfully engaged to create and support a vibrant user community. Elizabeth lives in Atlanta with her two children and her husband, with whom she’s plotting their next renovation.