SaaS

Unlock the full power of behavioral data

Gain a clear view of user behavior and optimize every interaction to drive growth and retention.

Get the SaaS guide ➔

Hero-image-industry-SaaS

20%

Increase in overall customer satisfaction at Cinc

100%

Increase in conversion rate YOY at Wahi

94%

Increase in overall conversions for Thomas

SaaS analytics dashboard showing a "Free trials" segment playlist with user trends and activity for new visitors in a fruit shop app.

Win new customers.

Find and fix the small breaks that stop users from signing up or completing onboarding. Watch real sessions to see where customers struggle and why they abandon, then use metrics and alerts to keep conversion on track.

See how Fullstory unblocked millions in sign-ups ➔

SaaS analytics displaying critical alerts for a 30% drop in user subscription renewal rates and 86 opportunities to improve conversion.

Grow existing customers.

Understand how customers engage with new features and experiments. Spot confusing steps, remove friction, and shorten time to value so users reach success faster.

Discover opportunities to lift conversion ➔

SaaS analytics retention display graph comparing user cohorts grouped by browser over several months.

Resolve customer issues instantly.

Give support agents full context with session replay linked directly to tickets. Solve issues faster, reduce escalation burden on engineering, and keep customers satisfied.

See how to retain loyal customers ➔

Finicity enhances sensitive data management

Finicity improved its fraud detection, data collection, and customer experience by using Fullstory's Private by Default setting to securely manage sensitive data and verify insights.

80%reduction in ticket resolution time
54bugs identified and solved more efficiently with Fullstory
industry-slider-image-finicity
80%reduction in ticket resolution time
54bugs identified and solved more efficiently with Fullstory

Wahi doubled conversions with improved user journeys

Wahi vastly improved their conversions by using Fullstory to analyze user behavior, fixing friction points and resolving bugs more efficiently than ever before. 

100% increase in conversion rate YoY
>48 hours median time to bug resolution
industry-slider-image-wahi
100% increase in conversion rate YoY
>48 hours median time to bug resolution

Sendoso provides specialized support and innovative new features

Sendoso enhanced both customer support and product development by using Fullstory to understand user behavior and improve responsiveness to customer needs.

140hours saved per year
20-25% of bugs solved
industry-slider-image-sendoso
140hours saved per year
20-25% of bugs solved

Endeavour Group decreases rage clicks and abandoned carts

Endeavour Group used Fullstory to enhance customer experience by identifying friction points and optimizing digital interactions, leading to smoother journeys and more effective team collaboration.

27% decrease in rage clicks
13% increase in add to carts
27% decrease in rage clicks
13% increase in add to carts
Grow revenue

Grow revenue

Leverage Fullstory’s session replay to pinpoint and remove friction in the user journey, reduce cart abandonment, and strengthen brand trust for higher ROI.

Drive engagement

Drive engagement

Boost satisfaction and engagement with optimized site and app experiences powered by data-driven insights from Fullstory.

Build loyalty

Build loyalty

Address customer needs in real-time to foster trust and keep your customers coming back for more.

5-star rating

“Fullstory was a no-brainer”

“...Fullstory was a no-brainer—it allowed us to see exactly where our users were struggling and, more importantly, why.” We knew the limitations of other platforms when it came to understanding the nuances of user behavior…

Read the Wahi Customer Story
5-star rating

“Fullstory makes decision-making easier”

"Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but Fullstory makes decision-making easier…

Read the Cinc Customer Story

Additional resources

Harness the power of SaaS analytics

Schedule a demo to explore how Fullstory can work for your organization.

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Fullstory for Retail & Ecommerce

Uncover user behavior, resolve conversion issues, and enhance shopping experiences

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Fullstory for Insurance & Banking

Craft seamless, secure user experiences that foster trust and drive retention.

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