Features | FullStory

Capture everything

Every click, keypress, page transition and more - automatically indexed and easily accessible to any team with a stake in the customer’s success.

Fast and intuitive

OmniSearch helps you find customers, identify rage clicks, summon page analytics, build funnels and more instantly. Just start typing.

Smart frustration detection

FullStory intelligently surfaces key moments of potential user frustration. Rage, Error and Dead clicks magically bring different aspects of a faulty UI to light—and show you how to improve.

Highest-fidelity playback.

FullStory’s pixel-perfect session playback isn’t video: it’s a fully-inspectable re-creation of your site, including the DOM, JS console, and assets.

Modern Frameworks

FullStory captures even the gnarliest single-page apps built on REACT, Angular, or any other JavaScript framework.

Go Live

Co-browse with your customers to understand or troubleshoot their experiences in real time.

JS Console

Every session is accompanied by a detailed log of JavaScript errors from your customer’s browser.

Page Insights, instantly.

Page Insights deliver crucial aggregate statistics on what your customers interact with—or don’t.

Click maps

FullStory can reveal the most-clicked elements on any page, as well as the most Rage, Error, and Dead Clicked.

Inspect Mode

Point-and-click any element on your page to see what percentage of your visitors have interacted with it.

Built with cross-team collaboration in mind.

FullStory is everyone’s tool. Our accessible interface and seamless integrations liberate your data so it doesn’t stay locked up with a single team or analyst.

Share segments, notes, and more.

Share customer segments, notes on sessions, and automatically push it all to your team’s Slack, HipChat, Trello and more.

Integrate with your favorite apps.

FullStory’s integrations ensure your customer experience data appears in the context that makes the most sense for your team.

Intuitive analytics, before you ask.

Move fluidly between aggregate data and the individuals that comprise it thanks to the search-sensitive charts and graphs we call Searchies.

Set-up is a thing of beauty.

One small snippet records every user action. No maintenance and no manual tagging.

Easily protect your user’s privacy.

Exclude sensitive customer data from ever leaving your customer’s browser by using our in-app point and click system.

Fully Customizable.

Send FullStory the data that’s important to you, like a user’s ID or a custom attribute. Block bots or any sessions you don’t want to see by domain, IP, or user agent string.